Even if your business has a training program, it typically entails how to perform the actions and tasks of a specific role. My signature program, “Excellence in Customer Service and the Customer Experience” adds an extra layer to your inhouse training by introducing and emphasizing soft skills, problem-solving to create a *3-way win, building rapport with customers, defines the customer experience, and how to make both employees and customers promoters of your business.
A *3-way win is a win for:
- your employees
- your customers
- your business
Soft skills are attributes that enable someone to interact effectively and harmoniously with other people and using soft skills--especially in situations involving conflict, can make a difference and help bring about resolution.
So whether your employees engage with your customers face to face, over the phone, or virtually, I can coach and train them on:
- building and maintaining rapport
- effective problem-solving
- anticipating customer needs
- becoming solutions-oriented
- exceeding customer expectations
Training your employees on owning the customer experience and adopting a business owner mentality can contribute to your business and its bottom line.
Contact me to schedule a discovery session so I can see how best I can assist you!
